Shipping

How can I track my parcel?

You will receive an email a few days before your pack is delivered to you to let you know it’s is on its way. If you require further details please email us and we will get back to you with any information you need.

Can I get it delivered to a University Office/ front desk?

Yes, if you are unsure about how to do this please email us and we can even contact the University for you.

I want an item not included in your packs, how can I get it?

Please email us detailing what item you need and we will try our best to have the item included within the pack you choose.

Can I get my package delivered at a particular time?

We can only guarantee delivery on particular days rather than exact times. For example if you choose delivery on 28th September it will be delivered between 9am-5pm. If you are not in to receive the package we recommend you get it delivered to a University Front desk, University reception or home (Within Australia) before you leave. If you need any help arranging this please email us today, we can contact the University for you.

What if my delivery is late?

Because our packages are delivered via recorded delivery by our trusted couriers 99.5% of our packages get delivered on time, if one is late we will give you 20% cash back on the price of your pack.

Site Security

Is your website safe and secure?

Yes, we use Paypal as our payment host, meaning that you can pay using your credit card, debit card or Paypal account with confidence.

Packs For Uni takes its responsibilities and obligations to protect the personal information of its customers very seriously. Comprehensive security measures have been carefully implemented and subjected to rigorous independent testing in order to provide a safe and secure shopping environment for its customers.

Secure online shopping

Every time Packs For Uni collects your personal information (such as your delivery / billing address, contact details and so on), a secure connection via Secure Socket Layer (SSL) technology is established with your web browser to ensure that your details are encrypted and securely communicated to us, safe from prying eyes or malicious threats.   Comprehensive security measures and access controls are in place to protect customer information collected and stored on our servers and systems, and ensure that these details are only accessible by authorised personnel for authorised reasons.  These security measures are routinely tested and validated by independent security companies in order to provide the highest levels of security to protect customer information.

Secure card payment

Packs For Uni has engaged a globally accredited payment gateway service provider to secure all aspects involving customer payment via credit cards. All customer credit card information is securely submitted and processed entirely on specialised payment gateway systems; Packs For Uni staff cannot access, view, process or store sensitive cardholder data (such as credit card numbers, PIN codes or CCV codes). Credit card details are encrypted by the customer’s browser before they are sent to TNS systems, and are never exposed in clear-text.

What guarantees do I have with electrical items?

Any items that prove to be faulty will be replaced free of charge, if returned within 14 days. Just email or call us and we will advise you what to do.

Faulty Items

What if something is broken or missing?

We will send out the broken or missing item on the next business day.

My order has arrived and I seem to be missing an item

If this happens then please contact us. It may just be that your item is out of stock and will be sent to you when back in stock.

One of my items has arrived damaged

Unfortunately, items do on the rare occasion get damaged in transit. If this has happened, then please email us with a photo of the damaged item and we can look into.

Our email for a personal sales assistant is koula@packsforuni.com.au